Courses - Customer Service
Level 2 NVQ Certificate in Customer Service
The Qualification is ideal for those people whose customer service role calls for well-developed behavioural competence but whose scope for bringing about change and independent decision-making is limited.
Level 3 NVQ Diploma in Customer Service
The Qualification is ideal for people who have the scope to bring about permanent improvements in service delivery that benefit their organisation and its customers. These people don’t necessarily have to be in a role where they’re directly responsible for people.
