Education is the best provision for the journey to old age. - Aristotle

Level 2 NVQ Certificate in Customer Service

Overview

The Qualification is ideal for those people whose customer service role calls for well-developed behavioural competence but whose scope for bringing about change and independent decision-making is limited.

There aren’t any specific recommended prior learning requirements for this qualification. However, learners might find it useful if they’ve already completed qualifications in a relevant area at level 1.

Learners must be at least 16 years of age.

Progression and Development

This Qualification can provide progression to further qualifications at Level 2 or higher in the same and related subject areas. These may include:

  • Level 2 NVQ in Team Leading
  • Level 2 NVQ in Business and Administration
  • Level 3 NVQ in Customer Service
  • Level 3 NVQ in Business and Administration
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Qualification details

Assessment

The qualification is internally assessed and externally moderated portfolio.

The qualification is made up of 2 Mandatory Units and a choice of 47 optional units. The mandatory units are:

  • Communicate using customer service language
  • Follow the rules to deliver costumer service

Programme Outline

To achieve the Level 2 NVQ Certificate in Customer Service, learners must achieve 28 credits. 8 credits must be achieved by completing the mandatory units and a further 20 credits must be achieved by completing the optional/additional units.

Minimum Guided Learning Hours (GLH) is 192

Maximum Guided Learning Hours (GLH) is 228

To successfully complete a unit, each learner has to provide evidence satisfying all the performance and knowledge standards in that unit.