Rainbow Training Centre

Level 3 NVQ Diploma in Customer Service

Overview

The Qualification is ideal for people who have the scope to bring about permanent improvements in service delivery that benefit their organisation and its customers. These people don’t necessarily have to be in a role where they’re directly responsible for people.

There aren’t any specific recommended prior learning requirements for this qualification. However, learners might find it useful if they’ve already completed qualifications in a relevant area at level 2.

Learners must be at least 16 years of age.

Progression and Development

This Qualification can provide progression to further qualifications at Level 2 or higher in the same and related subject areas. These may include:

Level 3 NVQ Certificate in Management
Level 3 Certificate or Diploma in Business and Administration
Level 4 NVQ Certificate or Diploma in Business and Administration
Level 4 NVQ Diploma in Customer Service

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Qualification details

Assessment

The qualification is internally assessed and externally moderated portfolio.

The qualification is made up of 2 Mandatory Units and a choice of 58 optional units. The mandatory units are:

Demonstrate understanding of customer service
Demonstrate understanding of the rules that impact on improvements in customer service.

Programme Outline

To achieve the Level 3 NVQ Diploma in Customer Service, learners must achieve 42 credits. 12 credits must be achieved by completing the mandatory units and a further 30 credits must be achieved by completing the optional/additional units.

Minimum Guided Learning Hours (GLH) is 279

Maximum Guided Learning Hours (GLH) is 360

To successfully complete a unit, each learner has to provide evidence satisfying all the performance and knowledge standards in that unit.